You can now approve or decline Trust Center access requests directly from your Trust Center dashboard in Secfix. Once approved, the requester gets access automatically.
Ghada Shebl changed status to In Progress
Team•
Jan 12
Hi everyone! This is now in progress ⏳
We’re working on a solution that lets admins approve Trust Center access requests directly in Secfix, and the requester will automatically get access to the requested documents (no more manual emailing).
More updates coming soon.
Sehmus El
•
Nov 21, 2025
Sommer, Helmut feedback: "The Trust Center is nice, looks good, but the manual work that we have with it is not funny…"
Parkanyi, Dora feedback: "Since the work still needs to be done manually, human-error is pretty likely and I have to make sure if this is the latest version, did I send over the correct document, did I forget one customers' request?"
Jakub Wanat
Team•
Nov 12, 2025
Ayman Taher feedback: "Would be great to let us know if there is an improvement plan exists for the trust center, we need to allow our customers to get the certs without the need to send it manually, tools like safebase also add some more other functions to protect the downloaded documents, we do like your trust center and would be happy if there is already a plan to take it to the next level"
Markus Klepsch
•
Oct 22, 2025
Dear Secfix team. Is there an update on when this functionality can be expected? This is a core functionality I would expect from a Trust Center.
Ghada Shebl
Team•
Oct 22, 2025
Hi Markus Klepsch thanks for checking in. We understand how time-consuming the current manual process can be, and this feature is definitely on our radar.
That said, based on customer feedback we’ve prioritized a different set of features for the coming weeks. We regularly review priorities, and if this request becomes more critical or highly popular, we’ll look to move it up in the roadmap.
Jakub Wanat
Team•
Aug 7, 2025
Similar feedback from Raban Siegler - "when someone requests information through the Trust Center, I still need to manually send documents via email, which undermines the automation promise and creates operational inefficiency, especially when such requests are frequent (e.g., from investors, customers, auditors).
Suggested feature: implement a workflow where:
When a Trust Center visitor requests access to documents,
The admin can approve the request via a simple UI click (or automatically, via settings),
And the requested documents are automatically delivered to the requester via email or portal access,
Possibly with configurable levels of access (e.g., one-time link, time-limited access, audit trail).
Justification:
High impact for compliance-driven customers (e.g., cybersecurity SaaS).
Reduces manual workload for teams short on time.
Makes Trust Center a dynamic compliance interaction hub.
Log in to comment and vote
Comments7
Jan 19
You can now approve or decline Trust Center access requests directly from your Trust Center dashboard in Secfix. Once approved, the requester gets access automatically.
Jan 12
Hi everyone! This is now in progress ⏳
We’re working on a solution that lets admins approve Trust Center access requests directly in Secfix, and the requester will automatically get access to the requested documents (no more manual emailing).
More updates coming soon.
Sehmus El
Nov 21, 2025
Sommer, Helmut feedback: "The Trust Center is nice, looks good, but the manual work that we have with it is not funny…"
Parkanyi, Dora feedback: "Since the work still needs to be done manually, human-error is pretty likely and I have to make sure if this is the latest version, did I send over the correct document, did I forget one customers' request?"
Jakub Wanat
Nov 12, 2025
Ayman Taher feedback: "Would be great to let us know if there is an improvement plan exists for the trust center, we need to allow our customers to get the certs without the need to send it manually, tools like safebase also add some more other functions to protect the downloaded documents, we do like your trust center and would be happy if there is already a plan to take it to the next level"
Markus Klepsch
Oct 22, 2025
Dear Secfix team. Is there an update on when this functionality can be expected? This is a core functionality I would expect from a Trust Center.
Ghada Shebl
Oct 22, 2025
Hi Markus Klepsch thanks for checking in. We understand how time-consuming the current manual process can be, and this feature is definitely on our radar.
That said, based on customer feedback we’ve prioritized a different set of features for the coming weeks. We regularly review priorities, and if this request becomes more critical or highly popular, we’ll look to move it up in the roadmap.
Jakub Wanat
Aug 7, 2025
Similar feedback from Raban Siegler - "when someone requests information through the Trust Center, I still need to manually send documents via email, which undermines the automation promise and creates operational inefficiency, especially when such requests are frequent (e.g., from investors, customers, auditors).
Suggested feature: implement a workflow where:
When a Trust Center visitor requests access to documents,
The admin can approve the request via a simple UI click (or automatically, via settings),
And the requested documents are automatically delivered to the requester via email or portal access,
Possibly with configurable levels of access (e.g., one-time link, time-limited access, audit trail).
Justification:
High impact for compliance-driven customers (e.g., cybersecurity SaaS).
Reduces manual workload for teams short on time.
Makes Trust Center a dynamic compliance interaction hub.