Trust center access request email missing a clear call to action
J
Jon B.
The trust center access request email lacks a clear call to action and does not provide any guidance on how to approve the request.
Created by Ghada Shebl
Ghada Shebl
Merged in a post:
AaU, I want to be able to give access to requested documents in the Trust Center directly in the platform
M
Markus K.
I'm pretty sure this feature request already exists, would be great to get an overview about when this is going to be implemented.
We currently always need to send the documents requested from the trust center manually via email.
This is extremely time-consuming and cumbersome. For access requests to documents in our Trust Center I want to be able to review and click "Grant access" (or something like this) which automatically gives access to the documents (instead of manually having to download the documents and then having to send them out to the requester via email).
J
Jakub Wanat
Similar feedback from Raban S. - "when someone requests information through the Trust Center, I still need to manually send documents via email, which undermines the automation promise and creates operational inefficiency, especially when such requests are frequent (e.g., from investors, customers, auditors).
Suggested feature: implement a workflow where:
* When a Trust Center visitor requests access to documents,
* The admin can approve the request via a simple UI click (or automatically, via settings),
* And the requested documents are automatically delivered to the requester via email or portal access,
* Possibly with configurable levels of access (e.g., one-time link, time-limited access, audit trail).
Justification:
- High impact for compliance-driven customers (e.g., cybersecurity SaaS).
- Reduces manual workload for teams short on time.
- Makes Trust Center a dynamic compliance interaction hub.