Trust center access request email missing a clear call to action
Jon Beer
The trust center access request email lacks a clear call to action and does not provide any guidance on how to approve the request.
Created by Ghada Shebl
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Sehmus El
Sommer, Helmut feedback: "The Trust Center is nice, looks good, but the manual work that we have with it is not funny..."
Parkanyi, Dora feedback: "Since the work still needs to be done manually, human-error is pretty likely and I have to make sure if this is the latest version, did I send over the correct document, did I forget one customers' request?"
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Jakub Wanat
Ayman Taher feedback: "Would be great to let us know if there is an improvement plan exists for the trust center, we need to allow our customers to get the certs without the need to send it manually, tools like safebase also add some more other functions to protect the downloaded documents, we do like your trust center and would be happy if there is already a plan to take it to the next level"
Markus Klepsch
Dear Secfix team. Is there an update on when this functionality can be expected? This is a core functionality I would expect from a Trust Center.
Ghada Shebl
Hi Markus Klepsch thanks for checking in. We understand how time-consuming the current manual process can be, and this feature is definitely on our radar.
That said, based on customer feedback we’ve prioritized a different set of features for the coming weeks. We regularly review priorities, and if this request becomes more critical or highly popular, we’ll look to move it up in the roadmap.
Ghada Shebl
Merged in a post:
AaU, I want to be able to give access to requested documents in the Trust Center directly in the platform
Markus Klepsch
I'm pretty sure this feature request already exists, would be great to get an overview about when this is going to be implemented.
We currently always need to send the documents requested from the trust center manually via email.
This is extremely time-consuming and cumbersome. For access requests to documents in our Trust Center I want to be able to review and click "Grant access" (or something like this) which automatically gives access to the documents (instead of manually having to download the documents and then having to send them out to the requester via email).
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Jakub Wanat
Similar feedback from Raban Siegler - "when someone requests information through the Trust Center, I still need to manually send documents via email, which undermines the automation promise and creates operational inefficiency, especially when such requests are frequent (e.g., from investors, customers, auditors).
Suggested feature: implement a workflow where:
* When a Trust Center visitor requests access to documents,
* The admin can approve the request via a simple UI click (or automatically, via settings),
* And the requested documents are automatically delivered to the requester via email or portal access,
* Possibly with configurable levels of access (e.g., one-time link, time-limited access, audit trail).
Justification:
- High impact for compliance-driven customers (e.g., cybersecurity SaaS).
- Reduces manual workload for teams short on time.
- Makes Trust Center a dynamic compliance interaction hub.